Issues get flagged. Make sure they also get fixed.

✅ Log incidents instantly from any device
✅ Assign corrective actions with due dates and named owners
✅ Full CAPA trail — from incident to documented resolution

Most businesses are good at spotting problems. The gap is what happens next. EasyOps turns an identified issue into an assigned, tracked corrective action — documented through to sign-off. Free trial available. No credit card required.

EasyOps corrective action and incident tracking

The EasyOps Solution

From the moment an issue is spotted to the moment it's resolved — every step documented.

Instant Incident Log

Log any issue from your phone — temperature exceedance, equipment fault, hygiene gap, or near-miss.

Assigned & Owned

Every issue becomes a corrective action assigned to the right person with a clear due date.

Tracked to Close

Overdue actions trigger alerts. Completion requires confirmation — nothing slips through.

Full CAPA Record

The complete trail — incident, action, completion, sign-off — stored and exportable for any auditor.

Why Issues Get Identified — But Rarely Closed

Flagging a problem is the easy part. Following it through to resolution is where things fall apart.

Issues reported verbally — and forgotten

'Someone mentioned the coolroom seal was broken' — but three weeks later it still hasn't been fixed because no one wrote it down or owned it.

The same problems keep coming back

Without a documented corrective action, the same issue gets raised inspection after inspection — because there's no record of what was done to fix it.

No CAPA trail for auditors or reviewers

When an inspector asks 'what did you do when that was found?' you need documented evidence — not a verbal account from six months ago.

No way to confirm an action was actually completed

Without a tracked resolution system, there's no way to know if the fix was done — or just assumed to be done.

Log It. Assign It. Close It. Prove It.

Any team member can log an issue from their phone. It becomes a tracked corrective action. When resolved, it's signed off and stored — ready for any inspector.

What You Can Log

Temperature exceedances
Equipment faults & maintenance issues
Hygiene & sanitation failures
Near-misses & safety incidents

How the CAPA Trail Works

Incident logged with category, severity & photo
Corrective action assigned to named person
Overdue alerts if resolution is delayed
Completion confirmed with sign-off & notes

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Key Benefits

•Every incident logged the moment it happens — not reconstructed from memory.
•Clear ownership — every corrective action has a named person and a due date.
•Overdue actions trigger alerts before they become bigger compliance problems.
•Completion requires documented confirmation — not just a verbal update.
•Full CAPA history exportable for food safety, healthcare, and operations auditors.
•Link corrective actions directly to audit findings for a complete evidence trail.

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Who Uses Corrective Action Tracking in EasyOps

Food Businesses & Manufacturers — Temperature exceedances, batch issues, and hygiene failures logged and resolved — with a documented CAPA trail for HACCP and FCP compliance.

Healthcare & Aged Care — Clinical incidents, near-misses, and equipment faults tracked from log to resolution — supporting accreditation and quality improvement processes.

Multi-site Operations — Issues logged at any location, assigned to the right person, and tracked from a single dashboard — no issue falls through the gaps.

FAQs

Can any staff member log an incident, or only managers?

Any team member with EasyOps access can log an incident — which is exactly what you want. The sooner an issue is captured, the better. Managers are notified and assign the corrective action.

Can I link a corrective action to an audit finding?

Yes. Any audit finding can be directly converted into a corrective action — keeping the link between the issue and the resolution clear throughout the process.

What happens when a corrective action isn't completed on time?

Overdue corrective actions trigger alerts to managers — so nothing sits unresolved without someone being aware. You can also see all open actions in one dashboard view.

Is the CAPA history exportable for inspectors?

Yes. The full corrective action record — incident log, assigned action, completion details, and sign-off — is stored and can be exported for inspectors, verifiers, or accreditation reviewers.

Can I categorise incidents by type or severity?

Yes. When logging an incident, staff can select a category (temperature, hygiene, equipment, safety) and severity level — making it easier to prioritise and report.

Can corrective actions have a deadline?

Yes. Every corrective action has a due date assigned when it's created. Managers receive alerts if the deadline passes without resolution.