Customer Experience & Feedback | NPS Surveys & Service Recovery | EasyOps
Start free trial →
Feedback

Turn customer feedback into action.

Capture insights, measure NPS, and close the loop with corrective actions - all linked to your team's daily accountability.

The solution

From feedback to follow-up in one platform

Customer feedback is scattered across review sites, emails, and in-store comments. EasyOps brings it together and turns it into action.

Branded NPS surveys

Send surveys via SMS, email, or QR code - with your logo and colours for a professional on-brand experience.

Smart survey forms

Multiple response types and logic-based flows - so customers only see the questions relevant to their experience.

Automated follow-ups

Boost response rates with automated reminders - set once and run without manual effort.

Centralized CX analytics

View NPS trends, response rates, and recurring themes in one dashboard - across all locations.

Corrective action routing

When a poor rating comes in, trigger a corrective action instantly - assigned to the right person to resolve.

Team accountability link

Link customer feedback scores directly to location and team performance - so insights drive real operational change.

Key benefits

Close the loop, every time.

Collect more feedback, act on it faster, and link customer experience directly to team accountability.

01

Collect more feedback

Higher response rates with automated multi-channel surveys - SMS, email, and QR codes at point of experience.

02

Act on pain points quickly

Identify recurring issues in the dashboard and route them to the right team member for resolution.

03

Improve loyalty and retention

Proactive service recovery turns detractors into loyal customers - before they leave a public review.

Trusted by

Join the growing teams moving away from paper logs

Industries

Industries we support

Hospitality

Post-visit NPS, QR feedback at table, and service recovery workflows - all linked to team accountability.

Healthcare

Patient satisfaction surveys, follow-up automation, and escalation workflows for poor experiences.

Services & trade

After-job surveys, referral prompts, and review generation - automated after every completed job.

Ready to turn feedback into action?

Start a free trial or book a demo to see how EasyOps collects and acts on customer feedback.