Terms of Use

Last updated: 04 November 2025

These Terms of Use (“Terms”) govern your access to and use of EasyOps (“EasyOps”, “we”, “us”, “our”) and our websites, applications, and related services (collectively, the “Services”). By creating an account, accessing, or using the Services, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you are authorised to bind that company.

1. Who we are & what we provide

EasyOps is a New Zealand–based SaaS platform that helps organisations digitise operational records (e.g., forms, tasks, surveys, audits) and view related insights. We provide tools and templates, but we do not provide legal, regulatory, or compliance advice, and we do not guarantee compliance with any laws or standards. You remain responsible for your regulatory obligations (e.g., FCP, HACCP, GHP, SFDA/MPI requirements).

2. Accounts, users, and eligibility

• You must be at least 18 or a validly formed entity to use the Services.
• You are responsible for your account credentials and all activity under your account.
• You must keep your information accurate and up to date.

3. Subscriptions, fees & GST

• Fees are shown on our website or order forms and are subject to change on 30 days’ notice.
• Fees are billed in advance; all prices are exclusive of GST unless stated otherwise.
• Payments are processed via our payment provider; you authorise recurring charges for your plan, add-ons, and seats.
• Unless required by law or expressly stated, fees are non-refundable. If we offer free trials or guarantees, the applicable terms will be stated on the sign-up page or order form.

4. Term, cancellation & suspension

• Your subscription renews automatically unless cancelled before the renewal date.
• You may cancel at any time effective at the end of your current billing period.
• We may suspend or terminate your access for material breach (including non-payment or abusive use) with notice where practicable.
• Upon termination, your access stops. See Section 12 (Data export & deletion) for what happens to data.

5. Acceptable use

• Do not use the Services unlawfully, to store illegal content, to infringe IP, to harass, or to attempt to breach security.
• Do not overload, scrape, or reverse engineer the Services.
• We may apply a fair-use policy to protect performance (e.g., on storage, API calls, bandwidth, emails/SMS, jobs).

6. Customer Data & privacy

You own the content you upload to the Services (“Customer Data”). You grant us a licence to host, process, transmit, display, and back up Customer Data to provide and improve the Services and to comply with law. We handle personal information in accordance with our Privacy Policy. Where required (e.g., if you act as a controller and we as a processor), we can provide a Data Processing Addendum.

7. Security

We implement reasonable technical and organisational measures to protect the Services and Customer Data. No system is 100% secure; you are responsible for using strong credentials and appropriate access controls. If we become aware of unauthorised access to personal information in our possession, we will notify you as required by law and cooperate on any legally required notifications.

8. Third-party services

The Services may interoperate with third-party products (e.g., email/SMS gateways, analytics, storage). Your use of third-party products is governed by their terms, not ours. We are not responsible for third-party products.

9. Intellectual property

• We (and our licensors) own the Services and all related IP. No rights are granted except as expressly stated.
• You may not copy, modify, or create derivative works of the Services.
• If you provide feedback, you grant us a royalty-free, perpetual licence to use it without restriction.

10. Availability, support & beta features

• The Services are provided on an “as is” and “as available” basis. We aim for high availability but do not guarantee uninterrupted or error-free operation.
• We may perform maintenance or make changes; where practicable we will schedule these to minimise disruption.
• Beta/preview features may be offered “as is”, may change, and may be withdrawn at any time.

11. Warranties & disclaimers

To the maximum extent permitted by law, we disclaim all warranties (express or implied), including merchantability, fitness for a particular purpose, and non-infringement. The Services do not replace your professional judgement or your regulatory/compliance responsibilities (including under the Food Act 2014, HACCP/GHP frameworks, SFDA/MPI guidance, or similar). You are solely responsible for the accuracy of your records and decisions made using the Services.

12. Liability & indemnities

• Limitation. To the maximum extent permitted by law, our total aggregate liability for all claims in any 12-month period is limited to the fees you paid to EasyOps for the Services in that period.
• Exclusions. We are not liable for indirect, consequential, special, exemplary, or punitive damages, loss of profits, revenue, goodwill, or data.
• Business use. You warrant you acquire the Services for business purposes. To the extent permitted by law, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 do not apply.
• Your indemnity. You will indemnify us against claims arising from (a) your Customer Data, (b) your breach of these Terms or law, or (c) your use of the Services with third-party products.

13. Data export & deletion

During your subscription, you can export your records via available features. Following termination, we may retain Customer Data for up to 30 days for export on written request (unless legally required to retain it longer), after which we will delete or anonymise it from active systems in the ordinary course of business. Backups roll off per our retention schedules.

14. Changes to the Services or Terms

We may update the Services and these Terms from time to time. Material changes to the Terms will be notified via the Service or by email. If you continue using the Services after changes take effect, you accept the updated Terms.

15. Suspension for risk

We may suspend access immediately if your use poses a security risk, violates law, or risks harm to our systems or other users. We’ll notify you and work to resolve the issue where practicable.

16. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to provide or receive the Services, except where disclosure is required by law (with notice where lawful).

17. Governing law & disputes

These Terms are governed by New Zealand law. The parties submit to the exclusive jurisdiction of the New Zealand courts. Before filing proceedings, the parties will use reasonable efforts to resolve disputes in good faith, and may agree to mediation through AMINZ in Auckland.

18. Notices

We may send notices to the email in your account. You may send legal notices to legal@easyopshq.com.

19. General

• No waiver of rights by inaction; unenforceable terms are severed; the rest remain in effect.
• You may not assign these Terms without our prior written consent; we may assign to an affiliate or in a reorganisation.
• Force majeure: neither party is liable for delays due to events beyond reasonable control.
• These Terms (plus any order form and policies referenced) are the entire agreement for the Services.