Last updated: 21 June 2026
These Terms of Use (“Terms”) govern your access to and use of EasyOps (“EasyOps”, “we”, “us”, “our”) and apply to all interactions with our platform, including our marketing website (easyopshq.com) and our core application (easyop.app) (together, the “Services”). By creating an account, accessing, or using the Services, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you are authorised to bind that company.
EasyOps is a New Zealand-based SaaS platform that helps organisations digitise operational records including forms, tasks, surveys, audits, checklists, workflows, and related insights. We provide software tools and templates, but we do not provide legal, regulatory, food safety, or compliance advice, and we do not guarantee compliance with any laws, standards, audits, certifications, or regulatory requirements. You remain responsible for your own regulatory obligations, including any obligations under FCP, HACCP, GHP, SFDA, MPI, or similar frameworks. EasyOps may be accessed via desktop, mobile browsers, or third-party integrations. All such access is governed by these Terms.
You own the content, records, documents, forms, images, logos, trademarks, branding, files, responses, submissions, and other materials that you upload, create, submit, or make available through the Services (“Customer Data”).
You grant us a non-exclusive licence to host, store, process, transmit, display, back up, and otherwise use Customer Data solely as necessary to provide, maintain, secure, improve, and support the Services and to comply with applicable law.
You represent and warrant that you own, have obtained, or otherwise have all necessary rights, licences, permissions, and consents required to upload, use, display, publish, or make available Customer Data through the Services.
You must not upload or use Customer Data that infringes the intellectual property, trademark, copyright, privacy, confidentiality, publicity, moral, or other rights of any third party. This includes logos, brand assets, images, documents, training content, marketing content, and any other materials used in forms, surveys, public pages, communications, or branded outputs.
EasyOps does not verify ownership, accuracy, legality, or suitability of Customer Data uploaded by users. We accept no responsibility or liability for Customer Data uploaded, published, shared, or used by you or your users. We may remove or restrict access to content that we reasonably believe violates these Terms, applicable law, or the rights of a third party.
We handle personal information in accordance with our Privacy Policy. Where required, we may enter into a separate Data Processing Addendum.
We implement reasonable technical and organisational measures to protect the Services and Customer Data. No system is completely secure. You are responsible for using strong credentials, managing user access, applying appropriate permissions, and maintaining appropriate internal controls.
If we become aware of unauthorised access to personal information in our possession, we will notify you as required by applicable law and cooperate on any legally required notifications.
The Services may interoperate with or rely on third-party products and providers, including payment processors, email providers, SMS providers, analytics tools, hosting providers, storage providers, mapping tools, integrations, or other external services. Your use of third-party products may be governed by their own terms and privacy policies. We are not responsible for third-party products, outages, acts, omissions, or changes.
EasyOps may provide templates, examples, sample forms, checklists, workflows, reports, guidance material, labels, categories, automations, or other content for convenience only.
Such content is provided on a general basis and may not be suitable for your business, industry, country, location, audit requirements, regulator, certification, or specific circumstances. You are responsible for reviewing, validating, approving, and adapting all content before use.
Use of EasyOps does not guarantee compliance with any law, regulation, audit requirement, certification standard, Food Control Plan, HACCP programme, GHP requirement, SFDA requirement, MPI requirement, council requirement, or other regulatory or operational obligation.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and suitability for your specific business or compliance needs.
The Services do not replace your professional judgement, operational controls, staff training, legal advice, food safety advice, audit preparation, or regulatory responsibilities. You are solely responsible for the accuracy of your records, your operational decisions, and your compliance with applicable laws and standards.
EasyOps is a software platform only. We are not responsible for the actions, omissions, decisions, conduct, training, performance, or compliance of your employees, contractors, suppliers, customers, auditors, regulators, or other third parties.
During your subscription, you can export your records using available features where supported. Following termination, we may retain Customer Data for up to 30 days for export on written request, unless legally required to retain it longer. After that period, we may delete or anonymise Customer Data from active systems in the ordinary course of business. Backups roll off according to our retention schedules.
While we maintain reasonable backup and security measures, you are responsible for maintaining copies of any records, documents, or information that are important to your business. EasyOps does not guarantee that Customer Data will never be lost, corrupted, delayed, unavailable, or unrecoverable.
We may update the Services and these Terms from time to time. Material changes to the Terms will be notified via the Service, by email, or by other reasonable means. If you continue using the Services after changes take effect, you accept the updated Terms.
We may suspend access immediately if your use poses a security risk, violates law, may infringe third-party rights, may harm our systems, may harm other users, or may expose EasyOps to liability. We will notify you and work to resolve the issue where practicable.
Each party will keep the other party’s non-public information confidential and use it only to provide or receive the Services, except where disclosure is required by law, regulation, court order, professional advisers, or with the disclosing party’s consent.
These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles.
The parties will use reasonable efforts to resolve any dispute arising out of or relating to these Terms through good-faith discussions. If a dispute cannot be resolved within 30 days, either party may commence legal proceedings.
The courts of New Zealand shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms.
We may send notices to the email address in your account, through the Services, or by other reasonable means. You may send legal notices to info@easyopshq.com.