Privacy Policy

Last Updated: 13 September 2025

This Privacy Policy describes how EasyOps (“we,” “our,” “us”), owned and operated from Auckland, New Zealand, collects, uses, and protects your personal information when you use our websites, apps, and services (collectively, the “Services”).

By accessing or using EasyOps, you acknowledge that you have read and understood this Privacy Policy.

1. Applicability

This Privacy Policy applies to visitors to our website(s), users who create an EasyOps account, and customers who use EasyOps to manage operations, tasks, surveys, and compliance workflows.

If you are a customer using EasyOps to collect or manage information about your own employees, contractors, or clients (“Customer Data”), our use of that data is governed by the agreement between you and us. We process Customer Data only on your behalf.

2. Information We Collect

a. Information You Provide

• Account details (name, email address, company/organization, login credentials).
• Payment details (billing information provided via our payment processor).
• Support & communication (messages, requests, feedback you send us).
• Optional data (survey responses, uploaded content, or other information you choose to share).

b. Information We Collect Automatically

• IP address, browser type, device type, operating system.
• Log data (pages viewed, timestamps, referral URLs, in-app actions).
• Cookies or similar technologies for authentication, analytics, and performance.

3. How We Use Your Information

• Provide, maintain, and improve EasyOps.
• Process transactions and manage subscriptions.
• Respond to support requests and communicate updates.
• Send service notifications and product announcements (opt-out available).
• Analyze and enhance platform performance, security, and user experience.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing (EEA/UK Users)

We process information based on contract, legitimate interests, consent, or legal obligations, depending on the context of your use of the Services.

5. Sharing of Information

We do not sell your personal data. We may share information only with service providers (e.g., hosting, analytics, payment processing), professional advisors, legal/regulatory authorities when required, or in connection with a business transaction.

6. International Data Transfers

Our Services are hosted in New Zealand and Australia, but data may be processed in other countries. Where required, we use safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Account holders may request deletion at any time.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict your data; object to processing; withdraw consent; or request data portability. Contact us to exercise these rights.

9. Cookies & Tracking

We use cookies for authentication, analytics, and security. You may control cookies in your browser settings, but disabling them may limit functionality.

10. Children’s Privacy

EasyOps is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

EasyOps HQ
Auckland, New Zealand
📧 info@easyopshq.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes may be notified by email or via our website. Your continued use of EasyOps after changes constitutes acceptance of the updated policy.